fbk48 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how fbk48 collects, stores, and uses your data.
Introduction and Overview
fbk48 is a safe and reliable online betting and casino platform operating for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information.
This Privacy Policy ("Policy") describes how fbk48 collects your personal information, the purposes for which it is used, with whom it may be shared, and how it is kept secure. By using our website or creating an account, you are considered to have accepted the terms of this Policy.
We may modify or update this Privacy Policy from time to time. For significant changes, we will notify you appropriately. The latest version will always be available on this page.
What Kind of Information We Collect
fbk48 collects the following types of information in order to operate its services properly and provide users with the best possible experience.
Registration and Identity Information
Information you provide when creating an account includes:
- Full name and date of birth
- Valid email address
- Mobile number (linked to a bKash, Nagad, or Rocket account)
- Username and password
- Official identification details (such as a national ID card), where required
Financial Transaction Information
During deposits and withdrawals, we process the following information:
- Transaction amount and date
- Payment method details (bKash, Nagad, Rocket)
- Transaction reference number
- Deposit and withdrawal history
Activity and Usage Information
- Gaming history and betting patterns
- Session duration and login times
- Preferred game categories and providers
- Bonus and promotion usage details
Technical Information
- IP address and device type
- Browser type and operating system
- Cookie and session data
- Site access times and page navigation information
How Your Information Is Used
Collected information is used only for specific, lawful, and legitimate purposes. fbk48 never uses your information in unauthorised ways.
Service Delivery and Operations
Your information is used to create and manage your account, process transactions, activate bonuses and promotions, and provide customer support.
Identity Verification and Security
We verify age and identity to ensure responsible gaming and to prevent illegal activity. Transactions are monitored for fraud detection and prevention.
Improving the User Experience
By analysing your gaming preferences, we can offer personalised recommendations and relevant promotions. Your data is also used to improve the overall performance of our platform.
Fulfilling Legal Obligations
We may be required to comply with applicable laws and regulations and to respond to requests from relevant authorities. In such cases, the necessary information is retained and provided.
Communication and Customer Service
Your email or mobile number may be used to send important account notifications, promotional offers (with your consent), and responses to support tickets.
Information Disclosure and Sharing Policy
fbk48 follows a strict privacy policy and does not share your personal information with third parties except in specific circumstances.
Service Provider Partners
Limited information may be shared with trusted technology and payment providers to operate our services. These partners work under strict confidentiality agreements and may use information only for the designated purposes.
Payment Processors
Information necessary to process transactions through bKash, Nagad, and Rocket is shared securely with the relevant payment gateways. Only information required to complete the transaction is transmitted.
Legal Requirements
If disclosure of information is required under a court order, government directive, or applicable law, fbk48 will comply with its legal obligations. In such cases, we will endeavour to notify you to the extent possible, unless prohibited by law.
Fraud Prevention
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.
Business Restructuring
If fbk48 undergoes a merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance and this Privacy Policy will continue to apply.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the fbk48 website to improve your experience.
What Are Cookies?
Cookies are small text files stored in your browser. They help us remember your preferences, keep your session active, and analyse how the site is used.
Types of Cookies We Use
- Essential Cookies: Required for login sessions, security verification, and core functionality.
- Functional Cookies: Store your language preferences and site customisation settings.
- Analytics Cookies: Collect site usage statistics, but without revealing your identity.
Cookie Controls
You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.
Data Protection and Security
The security of your information is our top priority. fbk48 uses the highest industry-standard security measures.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, which safeguards your information from unauthorised access.
Secure Servers
Your information is stored on secure, firewall-protected servers, and regular security audits are conducted.
Access Controls
Only authorised personnel have access to the necessary information, and all access activity is logged.
Regular Audits
Our security team conducts regular system audits and addresses any potential vulnerabilities without delay.
Data Retention Period
fbk48 does not retain your personal information beyond the time it is needed. Retention periods depend on the type and purpose of the information.
Active Account Information
Necessary information is retained for the entire duration that your account remains active. Even after an account is closed, certain information may be kept for a defined period to fulfil legal obligations.
Financial Transaction Records
Information relating to financial transactions may be retained for a longer period to meet applicable legal and regulatory requirements.
Inactive Accounts
For accounts that have been inactive for an extended period, we will contact the user in advance and provide adequate opportunity before any information is deleted.
Data Deletion Requests
If you wish to close your account or have your information deleted, please contact our support team. Your request will be fulfilled to the greatest extent possible outside of legal obligations.
Your Rights and Choices
fbk48 believes that every user should have meaningful control over their own information. You have the following rights:
Right to Access Information
You have the right to know what information we hold about you. Upon request through the support team, we will provide a summary of your data.
Right to Correct Information
If your profile contains incorrect or incomplete information, you may request a correction. This can be done through account settings or via support.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, this may not be fully possible in cases involving legal obligations or ongoing disputes.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. Essential account-related notifications are not covered by this opt-out.
Data Portability
Where applicable, you may request your information in a structured format. Please contact the support team regarding this.
Protection of Minors
fbk48 services are intended for users aged 21 and above only. We do not knowingly collect or store information from any minor.
An age verification process is followed during account registration. If a user creates an account using false information and is subsequently identified as a minor, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is operating an account on fbk48, please notify our support team immediately.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us.
You may also read our Terms and Conditions and Responsible Gaming pages for other policies and information.